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Computer & Laptop Repair FAQ – Waterford
Answers to the questions we hear most often at Waterford Computer Clinic, 42 Barrack Street, Waterford (next door to Carry Out off-licence): repair prices and times, diagnostics, laptop and PC faults, phones, tablets and consoles, data, Apple Macs, business IT support and visiting the shop.
Prices shown are starting prices as of November 2026. We confirm the exact price for your device before any work starts, and if we can’t fix it, you don’t pay. Can’t find your question? Call 087 641 9553, message us on WhatsApp or email info@waterfordcomputerclinic.ie.
- All
- Apple Mac Repair
- Business IT & Remote Support
- Laptop Repair
- PC Repair & Upgrades
- Phones, Tablets & Consoles
- Prices & Diagnostics
- Printing, Binding & Scanning
- Refurbished Laptops & Trade-in
- Viruses, Software & Data
- Visiting the Shop
At Waterford Computer Clinic in Waterford city, laptop screen replacement starts from €135, including the new screen and fitting.
Touchscreens, high-resolution panels, gaming laptops and MacBooks cost more because the parts are more expensive. Send us your laptop make and model by phone (087 641 9553) or email and we’ll confirm the exact price before any work starts. Screen replacements come with a 90-day warranty.
No. If you bring your device to Waterford Computer Clinic for repair, the diagnosis is free. We check it, find the likely fault and give you a price before we start. And if we can’t fix it, you don’t pay for the repair attempt: no fix, no fee.
The only paid check is a written fault report on company letterhead, for example for an insurance claim. It costs €35 and is for customers who need the report rather than a repair.
Most software repairs at Waterford Computer Clinic start from €90, including Windows repair, virus removal and speed-up. Laptop dust cleaning and battery replacement start from €65, laptop screens from €135 and SSD upgrades from €255.
We give you one all-in price upfront, with no hourly labour charges. If the job turns out bigger than expected, we contact you with a revised price first. We never carry out extra work without your agreement, and if we can’t fix your device, you pay nothing for the repair attempt.
As a rule of thumb, a repair makes sense when it costs less than about half of what the laptop is currently worth. A laptop with a broken screen or a slow hard drive is usually worth fixing; an old machine that needs a new motherboard often isn’t.
We tell you honestly which option is better value. If replacement makes more sense, we can offer a refurbished laptop and move your files across.
All repairs at Waterford Computer Clinic come with a 90-day warranty. If the same fault comes back within 90 days, bring the device back and we’ll fix it at no extra cost. Refurbished laptops we sell also come with a 90-day warranty.
The warranty covers the repair we carried out. It doesn’t cover new damage, such as drops or liquid spills after the repair.
Usually, yes. The most common causes are a faulty charger, a damaged charging port (DC jack), a dead battery or a motherboard fault. Battery replacement starts from €65.
Bring the laptop and its charger to our shop at 42 Barrack Street, Waterford. We check it free of charge, tell you what’s wrong and give you a price before any repair. If we can’t fix it, you don’t pay: no fix, no fee.
In most cases the cooling system is clogged with dust and the thermal paste on the processor has dried out. The laptop then runs hot, gets noisy, slows down and may switch itself off.
Our laptop cleaning service starts from €65. We open the laptop, clean the fans, vents and heatsink, and replace the thermal paste. Left untreated, constant overheating can damage the motherboard.
Switch it off immediately, unplug the charger and, if possible, remove the battery. Don’t switch it on to check whether it still works, don’t charge it, and don’t use a hairdryer or a bag of rice.
Turn the laptop upside down to drain and bring it to Waterford Computer Clinic as soon as you can. Liquid starts corroding the motherboard within days, so the sooner it’s cleaned, the better the chance of saving the laptop and your files.
Yes. We replace laptop batteries, keyboards, touchpads, charging ports (DC jacks), hinges, cracked plastics, speakers and webcams, and we sell replacement laptop chargers. Laptop battery replacement starts from €65.
Parts for common brands such as HP, Dell, Lenovo, Acer and Asus are easy to source. For less common models we check availability and price before you commit.
At Waterford Computer Clinic, an HDD-to-SSD upgrade starts from €255. The price includes the SSD and moving your Windows, programs and files to the new drive.
It is one of the most cost-effective upgrades for an older laptop or PC: a computer that takes minutes to start and open programs typically becomes several times faster. We can add more RAM at the same time if needed.
Yes. A PC that is completely dead usually has a failed power supply. One that powers on but shows nothing on screen often has a RAM, graphics card or motherboard fault.
We test each component, tell you what has failed and quote for the replacement. We replace power supplies, motherboards, processors, RAM and graphics cards, and clean out the dust that causes overheating and random shutdowns.
Yes. We repair and upgrade gaming laptops and gaming PCs, including overheating, power and display faults, and upgrades to SSD, RAM, power supply and graphics card.
Gaming machines use more expensive parts, so repairs usually cost more than on a standard laptop. We give you an all-in price after checking the machine.
Virus and malware removal at Waterford Computer Clinic starts from €90. We remove viruses, spyware, adware and unwanted programs, install reliable antivirus protection and check that Windows updates work. Your files are kept.
If a pop-up claims to be Microsoft support and asks you to call a number, or demands payment to unlock your files, don’t call and don’t pay. Switch the computer off and contact us.
The usual causes are an old mechanical hard drive, too little RAM, too many programs starting with Windows, malware, or an overheating, dusty cooling system.
Our speed-up service starts from €90 and covers cleanup, startup optimisation, malware removal and Windows checks. If the hard drive is the bottleneck, an SSD upgrade (from €255) gives the biggest improvement.
No. Before repairing or reinstalling Windows, we save your documents, photos and other personal files and put them back afterwards. Windows repair or reinstallation starts from €90.
After a clean reinstall, programs need to be installed again, so have your licence keys and logins ready (for Microsoft Office, for example). If your hard drive is failing, we tell you before we start, because the drive may need replacing too.
In many cases, yes. If the laptop or PC is dead but the drive is healthy, we can usually copy your files to a new drive or computer. Data on a failing drive can often be saved if you stop using it straight away.
Drives with severe mechanical damage (clicking, grinding or not spinning) need a specialist clean-room lab, and we’ll tell you honestly if that’s the case. We also transfer files and settings from an old computer to a new one.
Yes. We set up new laptops and PCs: Windows setup and updates, antivirus, transferring files and email from your old computer, and installing printers and software.
We also set up and support Microsoft 365, including Outlook, OneDrive, Teams and business email, for home users and small businesses.
Yes. Waterford Computer Clinic repairs and upgrades MacBook Air, MacBook Pro and iMac computers, including screen replacement, logic board repair, hard drive and SSD replacement, and macOS installation and upgrades.
Mac parts cost more than most Windows laptop parts, so we confirm the price for your exact model before starting. Bring your Mac in or call 087 641 9553 for a quote.
Yes. We support local businesses with IT support at a fixed monthly cost, Microsoft 365 setup and management, remote support, computer repairs and upgrades, network and Wi-Fi setup, and backups.
Contact us on 087 641 9553 or info@waterfordcomputerclinic.ie to discuss a plan for your business.
Yes, many software problems can be fixed remotely: email and Outlook issues, slow computers, error messages, software installation and printer setup.
Call us on 087 641 9553 and we’ll guide you through installing a secure remote-support app. You then give the technician a one-time code so they can see your screen, and the connection only works while you allow it. Hardware faults, such as a broken screen, a dead laptop or liquid damage, need to come into the shop.
Yes. Waterford Computer Clinic sells refurbished laptops and desktop PCs, checked and tested in our workshop before sale. Refurbished laptops start from €145 and come with a 90-day warranty.
Stock changes regularly, so call 087 641 9553 or visit the shop at 42 Barrack Street to see what’s available.
Yes. We buy used laptops and PCs, and you can trade in your old computer against a refurbished one. The price depends on age, condition and specification.
Back up your files before handing over a computer. We wipe the data from every device we buy.
Waterford Computer Clinic is at 42 Barrack Street, Waterford, X91 PP40, next door to Carry Out off-licence. We’re open Monday to Friday, 10:00 to 18:00, and closed at weekends.
Phone and WhatsApp: 087 641 9553. Email: info@waterfordcomputerclinic.ie. We’ve been repairing computers and laptops in Waterford since 2014.
No. You can walk in during opening hours, Monday to Friday, 10:00 to 18:00. If you’d prefer, call 087 641 9553 or message us on WhatsApp first.
For remote support, call us or book a session on our Remote Support page.
Bring the device and its charger, and back up important files first if you can.
A password or PIN lets us test the computer properly after the repair. If you’d rather not share it, tell us and we’ll work around it where possible. We only access what the repair requires.
Yes. Printing, photocopying, wire binding and document scanning are available at our shop at 42 Barrack Street, Waterford, usually while you wait. See our Printing & Binding page for prices.
Most repairs at Waterford Computer Clinic are done in 1–3 working days. Repairs that need parts to be ordered can take longer, and we tell you the expected time when we agree the price.
You don’t pay. Our policy is no fix, no fee: if we can’t repair your device, there is no charge for the repair attempt, and diagnosis is always free when you bring a device in for repair.
Yes. As well as computers, we repair smartphones, tablets and games consoles: cracked screens, batteries, charging ports, consoles that won’t power on, overheating and HDMI or port faults.
Bring the device to 42 Barrack Street, Waterford for a free check. We give you a clear price before any work starts, and if we can’t fix it, you don’t pay.
We don’t offer refunds or exchanges for a change of mind on products bought in our shop. If a product is faulty or not as described, you have full rights under the Consumer Rights Act 2022, including a refund within 30 days of purchase.
If you buy from us by phone or online without visiting the shop, you can cancel within 14 days of receiving the product. Full details are in our Terms and Conditions.
Please collect your device within 30 days of us telling you it’s ready. If you can’t, contact us and we’ll work out a solution with you.
After 30 days a storage fee of €2 per day may apply, up to €60. If a device is still not collected 60 days after our notice, and after a final written reminder, we may sell it to cover what is owed or recycle it, after securely erasing all personal data. Full details are in our Terms and Conditions.
Yes. Message Waterford Computer Clinic on WhatsApp at 087 641 9553 with your device make and model and a short description of the problem. We reply during opening hours, Monday to Friday, 10:00 to 18:00.
At Waterford Computer Clinic, 42 Barrack Street, A4 printing and photocopying costs from €0.50 a page in black & white and €1.00 in colour for 1–10 pages, falling to €0.10 and €0.30 a page for over 1,000 pages. Double-sided printing is charged at double the single-sided price. Most printing is done while you wait.
Yes. Send your file from your phone by email to info@waterfordcomputerclinic.ie or on WhatsApp to 087 641 9553, with the number of copies and black & white or colour, then collect it from our shop on Barrack Street, usually the same day.
Orders up to €5 can be paid when you collect. Orders over €5 need to be paid in advance.
Wire binding at Waterford Computer Clinic costs €20 per document, including a clear front cover and black backing card, for up to 220 pages (80gsm). Printing is charged separately, and binding is usually done the same day.
Yes. Passports, ID and plastic cards are scanned individually at €2.00 per item, including saving to USB or sending by email. Loose documents fed through our automatic scanner cost from €0.50 down to €0.20 a page.
No. Waterford Computer Clinic prints on A4 paper only, in colour or black & white. We also offer photocopying, wire binding and document scanning.